Processing Time

- Orders are typically processed within 2-3 business days after the order is placed.

- Custom and commissioned pieces may require additional processing time. You will be notified of the expected delivery timeframe at the time of purchase.

Delivery Time

- Delivery times vary depending on the shipping method selected and the destination.

- Standard shipping within Canada usually takes 3-7 business days.

- International shipping times vary, with standard delivery typically taking 7-21 business days.

Shipping Confirmation and Order Tracking

- Once your order is shipped, you will receive a shipping confirmation email with tracking information. This will allow you to track the status of your shipment until it arrives at your door.

Packaging

- We take great care in packaging your items to ensure they arrive safely. Artwork and fragile items are packed securely using protective materials to prevent damage during transit.

Customs and Import Duties

- For international orders, any customs or import duties are the responsibility of the customer. These charges vary by country and are not included in our shipping rates.

Returns Policy

We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, our returns policy outlines the process for returning items.

Return Eligibility

- Items must be returned within 30 days of receipt.

- To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

- Certain items, such as custom or commissioned artwork, are not eligible for returns unless they arrive damaged or defective.

Return Process

1. Contact Us: Before returning an item, please contact our customer service team at info@infinitetreasuresart.com to initiate the return process. Provide your order number and the reason for the return.

2. Return Authorization: Once your return request is approved, you will receive a return authorization number and detailed instructions on how to return your item.

3. Shipping the Return: Package the item securely and include the return authorization number. Ship the return using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Refunds

- Once we receive and inspect the returned item, we will process your refund. You will be notified via email once the refund is issued.

- Refunds will be issued to the original method of payment within 7-10 business days of receiving the returned item.

- Shipping costs are non-refundable unless the return is due to a damaged or defective item.

Damaged or Defective Items

- If your item arrives damaged or defective, please contact us immediately with photos of the damage or defect. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Contact Us

For any questions or concerns about our shipping and returns policy, please contact our customer service team at info@infinitetreasuresart.com. We are here to assist you and ensure a smooth and satisfactory shopping experience.

Thank you for choosing Infinite Treasures African Art. We appreciate your support and look forward to serving you.